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Biblioteca Julio Castiñeiras. Sistema de Información Integrado - Facultad de Ingeniería UNLP
Facultad de Ingeniería | 115 esq.47 | Horario: Lunes a Viernes 8 a 19 hs.
E-mail: bibcentral@ing.unlp.edu.ar
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Información bibliografica (registro INGC-EBK-000363) |
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Título: |
After-sales Service of Engineering Industrial Assets A Reference Framework for Warranty Management / by Vicente González-Prida Díaz, Adolfo Crespo Márquez. |
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Autor:
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González-Prida Díaz, Vicente.
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Otros autores: |
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Crespo Márquez, Adolfo,
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Editado por: |
Springer International Publishing :;Imprint: Springer,
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Año de publicación: |
2014.
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Lugar de publicación: |
Cham :
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Descripción física: |
xxii, 318 p. : il. |
ISBN: |
9783319037103
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Materias: |
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Innovation/Technology Management. |
Organization, Logistics, Marketing. |
Quality Control, Reliability, Safety and Risk. |
Industrial safety. |
Reliability. |
Engineering economy. |
Quality control. |
Engineering economics. |
Engineering. |
Industrial management. |
Management. |
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Notas: |
1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions. |
Sumario: |
This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. Â â_oAfterâ_"sales Service of Engineering Industrial Assetsâ__ comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management. |
URL: |
http://dx.doi.org/10.1007/978-3-319-03710-3
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Tapa y contenido (Amazon.com) |
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