Engineering and Management of IT-based Service Systems  / ; Mora, Manuel.ed.; Marx Gómez, Jorge.ed.; Garrido, Leonardo.ed.; Pérez, Francisco Cervantes.ed. -- Berlin, Heidelberg :Springer Berlin Heidelberg :;Imprint: Springer,2014.

xii, 232 p.

Knowledge Management in ITSM: Applying the DIKW Model -- IT Governance Practice in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution -- DSS based IT Service Support Process Reengineering using ITIL: A Case Study -- Managing Cloud Services with IT Service Management practices -- Towards semantic support for business process integration Roberto -- Integrating ERP with Negotiation tools in Supply Chain -- Adaptive Applications: Definition and Usability in IT-based Service Systems Management -- Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management -- Improving Decision-Making for Clinical Research and Health Administration -- Improving IT Service Management with Decision-Making Support Systems.

ISBN 9783642399282