001 -Identificacion Principal del registro
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Identificacion Principal del registro
INGC-EBK-000667
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003 -Control Number Identifier
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Control Number Identifier
AR-LpUFI
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005 -LAST MODIFICATION DATE
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LAST MODIFICATION DATE
20160825142345
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007 -CONTROL FIELD
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CONTROL FIELD
cr nn 008mamaa
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008 -CONTROL FIELD
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CONTROL FIELD
131019s2014 gw | s |||| 0|eng d
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020 -INTERNATIONAL STANDARD BOOK NUMBER
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a
International Standard Book Number
9783642399282
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024 -OTHER STANDARD IDENTIFIER
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a
Standard number or code
10.1007/978-3-642-39928-2
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245 -TITLE STATEMENT
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a
Title
Engineering and Management of IT-based Service Systems
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h
Medium
[libro electrónico] :
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b
Remainder of title
An Intelligent Decision-Making Support Systems Approach /
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c
Statement of responsibility, etc
edited by Manuel Mora...[et al.]
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260 -PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
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a
Place of publication, distribution, etc
Berlin, Heidelberg :
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b
Name of publisher, distributor, etc
Springer Berlin Heidelberg :
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b
Name of publisher, distributor, etc
Imprint: Springer,
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c
Date of publication, distribution, etc
2014.
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300 -PHYSICAL DESCRIPTION
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a
Extent
xii, 232 p.
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b
Other physical details
il.
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490 -SERIES STATEMENT
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a
Series statement
Intelligent Systems Reference Library,
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x
International Standard Serial Number
1868-4394 ;
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v
Volume number/sequential designation
55
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505 -FORMATTED CONTENTS NOTE
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a
Formatted contents note
Knowledge Management in ITSM: Applying the DIKW Model -- IT Governance Practice in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution -- DSS based IT Service Support Process Reengineering using ITIL: A Case Study -- Managing Cloud Services with IT Service Management practices -- Towards semantic support for business process integration Roberto -- Integrating ERP with Negotiation tools in Supply Chain -- Adaptive Applications: Definition and Usability in IT-based Service Systems Management -- Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management -- Improving Decision-Making for Clinical Research and Health Administration -- Improving IT Service Management with Decision-Making Support Systems.
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520 -SUMMARY, ETC.
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a
Summary, etc
Intelligent Decision-Making Support Systems (i-DMSS) are specialized IT-based systems that support some or several phases of the individual, team, organizational or inter-organizational decision making process by deploying some or several intelligent mechanisms. This book pursues the following academic aims: (i) generate a compendium of quality theoretical and applied contributions in Intelligent Decision-Making Support Systems (i-DMSS) for engineering and management IT-based service systems (ITSS); (ii)Â diffuse scarce knowledge about foundations, architectures and effective and efficient methods and strategies for successfully planning, designing, building, operating, and evaluating i-DMSS for ITSS, and (iii) create an awareness of, and a bridge between ITSS and i-DMSS academicians and practitioners in the current complex and dynamic engineering and management ITSS organizational. The book presents a collection of 11 chapters referring to relevant topics for both IT service systems and i-DMSS including: problems of selection of IT service providers, optimization of supply chain systems, IT governance decisions, clinical decision support, dynamic user-interface adaptation, re-engineering of processes, and generic decision problems. Advanced IT technologies used in some chapters are:Â fuzzy multi-criteria mechanisms, semantic processing, data mining processing, and rough sets. Other chapters report traditional DSS mechanisms but used or suggested to be used in innovative mode for IT service engineering and management tasks.
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650 -SUBJECT ADDED ENTRY--TOPICAL TERM
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a
Topical term or geographic name as entry element
Engineering.
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650 -SUBJECT ADDED ENTRY--TOPICAL TERM
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a
Topical term or geographic name as entry element
Computational Intelligence.
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650 -SUBJECT ADDED ENTRY--TOPICAL TERM
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a
Topical term or geographic name as entry element
Artificial Intelligence (incl. Robotics).
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700 -ADDED ENTRY--PERSONAL NAME
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a
Personal name
Mora, Manuel.
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e
Relator term
ed.
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700 -ADDED ENTRY--PERSONAL NAME
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a
Personal name
Marx Gómez, Jorge.
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e
Relator term
ed.
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700 -ADDED ENTRY--PERSONAL NAME
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a
Personal name
Garrido, Leonardo.
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e
Relator term
ed.
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700 -ADDED ENTRY--PERSONAL NAME
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a
Personal name
Pérez, Francisco Cervantes.
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e
Relator term
ed.
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856 -ELECTRONIC LOCATION AND ACCESS
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u
Uniform Resource Identifier (R)
http://dx.doi.org/10.1007/978-3-642-39928-2
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942 -Biblioitem information
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929 -Medio de adquisicion
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